Account data: email address, name, and subscription status provided at registration. Usage data: pages visited, features used, search inputs (origin cities, nationalities, budgets), and itineraries generated. This data helps us improve the AI model and the relevance of trip suggestions. Device data: IP address, browser type, operating system, and referrer URL, collected automatically via server logs. Payment data: Payment card details are processed by our payment provider. Voyalix does not store full card numbers.
We use your data to: • Provide, maintain, and improve the Service. • Personalise your experience and remember your saved searches. • Process subscription payments. • Send you transactional emails (account confirmation, receipts). • With your consent, send product updates and promotional offers. • Detect and prevent fraud and abuse. • Comply with legal obligations.
We do not sell your personal data. We share data only: • With payment processors (e.g. Stripe) to handle subscription billing. • With cloud infrastructure providers (e.g. Vercel, AWS) for hosting. • With analytics providers on a pseudonymised basis. • When required by law, court order, or governmental authority. • In connection with a merger, acquisition, or sale of substantially all of our assets, with notice to affected users.
We use essential cookies to maintain your session and preferences (language, currency). We use analytics cookies to understand how the Service is used. You can disable non-essential cookies in your browser settings; doing so may affect Service functionality.
We retain your account data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time. We may retain certain data for up to 7 years as required by applicable financial and legal record-keeping obligations.
Depending on your jurisdiction, you may have the right to: access your personal data; correct inaccurate data; request erasure; restrict or object to processing; receive a portable copy of your data; and withdraw consent at any time. To exercise these rights, contact legal@voyalix.com. We will respond within 30 days.
We implement industry-standard technical and organisational measures to protect your data, including TLS encryption in transit, hashed password storage, and role-based access controls. No system is 100% secure; if you become aware of a security issue, please report it to legal@voyalix.com.
For any privacy-related queries: Voyalix — Privacy Team Email: legal@voyalix.com